Refunds & cancellation
Updated: 2026-10-08Provider and data controller
FuguLabs is operated by Padialle LTD (ПАДИАЛЛЕ ЕООД), UIC 204120110. Registered contact address: 16 Bratya Miladinovi St., floor 2, office 3, Sofia 1301, Bulgaria. Contact: +359 879 334 732, +49 151 401 96 204, or the customer portal chat.
Refunds & cancellation
To cancel or dispute a service, contact us through the portal, phone or registered address and give the order or invoice number. Before work starts, prepaid service fees are refundable in full. After an agreed start, we assess work already performed and refund the unused portion unless mandatory law or the written project agreement provides a more favourable entitlement. Report delivery problems so we can offer correction or an appropriate remedy. Approved refunds go to the original payment method; bank processing time varies. This policy does not remove chargeback or mandatory consumer rights.
EU consumer withdrawal
If you contract as an EU consumer at a distance, you generally have 14 days from conclusion of a service contract to withdraw without giving a reason. Send a clear statement with your name, order number and contract date through the contact channels above. We do not require you to waive this right by registering or paying. Work within the withdrawal period requires a separate express request; proportionate payment may apply for work performed at your request. Loss of the right after full performance requires the legally required prior consent and acknowledgement. Business customers do not automatically receive the consumer withdrawal right.